SHALOM TILES · A QUALITY BRAND
Returns & refunds
Contact your Shalom Tiles branch about returns, inspected stock, approved credits, exchanges and refund follow-up.
Speak with your branch first. Provide your invoice number, product details and reason for the return so the team can review your request and explain the applicable arrangements.
Review and inspection. The branch reviews requested quantities and product condition before approving a return. Stock is added back only after the responsible team confirms it should be restocked.
Credits and exchanges. Approved returns are recorded against the invoice. Depending on the invoice balance and approval, the result may be a reduced balance, credit, exchange allocation or eligible refund request.
Refund follow-up. Approved refund payments are completed by the business and recorded with a payout reference. Delivery charges are reviewed separately. Contact the branch for the agreed method and timing.