Frequently asked questions

How do I view product prices? Create a customer account and sign in. Visitors can browse products and add items to their basket; prices become available after sign-in.

How do I place an order? Select View all our products, choose your items and quantities, then sign in and select your preferred branch at checkout.

Can I request a quotation? Yes. Share your product names or SKUs, quantities, preferred branch and project requirements with our team.

How many tiles do I need? Use the tile calculator where product coverage is configured. Enter your room dimensions and wastage allowance. Confirm site measurements, tile coverage and manufacturer pack sizes before ordering.

Can I pay a deposit? Discuss payment arrangements with your branch. Your invoice shows recorded payments and the remaining balance. Keep your payment receipts for reference.

How do collection and delivery work? Contact your selected branch to confirm order readiness, collection details or delivery availability. Delivery charges, timing and site access are agreed for your order.

How do I request a return? Contact your supplying branch with your invoice reference, product details and reason for the request. Include photographs where helpful. Check our Returns & Refunds page for guidance.

How do customer reviews work? Signed-in customers can submit a rating and review. Reviews are moderated before publication, and edited reviews are checked again. Keep private contact and payment information out of your review.

Where are your branches? Visit Shalom Tiles in Diani, Likoni and Kwale. Our Diani branch is on Ukunda–Ramisi Road, Ukunda. Contact us for directions and opening times.

How can I contact support? Call or WhatsApp 0726 178235 or 0725 262948, or email support@shalomtiles.com. Include your preferred branch and order reference when applicable.